Keeping Customers On Your Good Side

‘Hosted call center’ is a term you are probably hearing on a more frequent basis. More and more businesses are adopting this type of contact center solution. Hosted call centers, commonly shortened to HCC, are contact center services that are hosted on the cloud. They present businesses with opportunities that were not previously available to them. 

Are you reaping optimal levels of productivity? Does your company deliver customer service 24/7 on a global scale? Are your costs as low as they could possibly be? Without hosted call center software it is highly unlikely that you’re getting everything you can from this aspect of your business. This is of paramount importance when you consider that customer service can easily make or break your company. Thus, to take your business to the next level you need a hosted call center service of exceptional quality.

What benefits are to be gained from a hosted call center? One of the main advantages of this type of solution is the fact that it is incredibly quick and easy to deploy. You will have no trouble integrating hosted call center software with your existing infrastructure. If you were to go for the alternative, i.e. on-premise systems, you would need to install the likes of software, hardware, and telephony. Not only is this time consuming, but it will require a significant capital investment as well. 

This leads perfectly to the next point, hosted call center solutions can save you a considerable degree of money. You will not need to make any large upfront payments, which is ideal for small companies with small budgets. Moreover, you can opt for a pay-as-you-go pricing model. You can essentially pay for what you want and what you need, ensuring optimum levels of cost efficiency, because no money is wasted.  

The benefits do not end there either. Contact center solutions that are hosted on the cloud allow you to provide customer services that are both localized and personalized. You can offer different services based on a whole host of parameters, such as customer profile, language, and geography. You can integrate different applications with your hosted call center software as well, such as business reporting, billing software, purchase order management, and more. For instance, Syngeristix is a great CRM solution, and this is the sort of thing you will want to be integrated.

Hosted solutions are also completely scalable. You can be sure you won’t suffer from a waste of resources when the call flow drops. Moreover, if you experience an increase in calls you will be able to handle it effectively. The same cannot be said for on-premise solutions. You will benefit from offering customer support on a 24/7 basis anywhere in the world, which is something that is demanded increasingly by customers nowadays.

Now you know everything you need to in regards to the different benefits associated with hosted call center phone systems. You simply need to find a company that will deliver a great assortment of call center solutions to help you build strong relationships with your customers.