What It Means To Show Up For The Customer
In trying your best to keep your customers happy, one of the main things you need to make sure of is that you are always showing up for them. But what do we really mean by that, and how can you ensure that you are always doing it? In this post, we are going to take a look at some of the things to bear in mind if you are keen to do this, and how you can make sure that you are properly showing up for your customers every day.
Answer The Call – Literally
One of the most basic and fundamental ways you can demonstrate to your customer that you really care about them is by answering when they call. If you have a call center, then you are going to need to run it in a way which means those SLAs are being respected every day. At the moment, covid-19 is making this a little trickier, which is why you should consider making use of the services of an answering service vendor instead. Either way, as long as you are answering their call, you are doing the right thing.
Remember Their Preferences, And Their Name
To show the personal touch, it’s always great if you can show your customer that you know what they prefer, how they like to be treated, and so on – and it can’t hurt to remember their name, either. It is this little touches that really add up to make a big difference, and you need to make sure that you are remembering these as well as possible every time. If you do, they are going to feel so much more appreciated over time.
Put Yourself In Their Shoes
If you are ever at a loss as to what is best for them, just try to put yourself in your customers’ shoes. By doing that, you can appreciate what it is that they probably want from you, and then it’s just a simple case of delivering it. This can take practice, and you might want to bear that in mind at first, but the more you do it, the easier it becomes – and soon enough you will have a reputation for apparently reading the customers’ minds and getting them exactly what they want every time.
It sounds basic, and it should be. But customers are so used to not getting respect from other businesses that if you are able to show them a good deal of respect, it is really going to make a profound difference. Treat them like the human being they are, and make sure that they are always going to come away from an experience with you feeling truly respected, and you will find that this is the best way you can show up for them.
With these simple things in place, you are going to have much happier customers in no time, who are going to be happy recommending your services to everyone they know. That’s definitely going to bode well for the future of your business.
Categories: Business & Social Media, Outside Contributors
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