Don’t forget, customers are always going to have other companies that they can buy from.
If you want to not only stay in business but also turn more of your customers into regulars …
The more engaged customers are with you and your company, the more likely they are to keep coming back to you time and time again
Phone manner is very important for keeping your customers happy and representing your brand in a professional way.
There’s no simple answer to this question because the wants and desires of customers are wide and varied.
If you get under their skin, they’re probably going to run away and ignore you for the longest time.
Many businesses typically focus on acquiring new customers instead of retaining their existing ones.
You’d be surprised how an efficient boycott, reputational damage, or simple disappointment can lead a once titanic business to fall.
You’re a busy person! With a myriad of things to do, staying in touch with your existing customers might be at the bottom of your to-do list.
Small businesses are up against plenty of competition, which is why it’s important to differentiate yourself.