As your company grows, so does your customer base, and it’s worth knowing as much about them as possible to better your company in the future.
Keeping the customers happy is a priority at all times, especially as it is their decisions that decide whether the venture sinks or swims. While the quality of your products is undoubtedly a central feature for influencing client reactions, it’s not the only vital factor.
There are more businesses out there than ever before, meaning that regardless of what you do, you’ll be competing for customers with lots of other companies.
It’s worth pointing out that the customer experience doesn’t begin when they enter your establishment; it starts the moment they drive to their space in your lot. This experience informs everything else that they then go on to do.