Supercharge Your Customer Service
Keeping your customers happy should be your number one priority when you run a business, but as you will probably know, that can be a lot easier said than done!
If you want to not only stay in business but also turn more of your customers into regulars and beat your competition, you need to really focus in on your customer service and what you can do to improve it to ensure that more of your customers are completely satisfied.
With that in mind, below you will find some simple things you can do to supercharge your customer service right now:
Focus on giving a warm welcome
Whether your business is on or offline, it is a really good idea to focus more on making your customers feel welcome. You can do this by ensuring your call handlers always say a cheery hello and ask how your customers ee or you can do so by ensuring your website’s copy is as clear and inviting as possible, but one thing is for sure, you need to make them feel welcome if you want your customers to think positively about your brand.
Hire more customer service staff
One thing that customers hate is having to wait a long time to get in touch with a customer service representative, Luckily, it is really easy to combat this by hiring more staff, or even using a virtual assistant service to help you pick up calls or handle live chats, more efficiently than you are now. The quicker you deal with their queries, the happier your customers will be – it really is that simple.
Foster a friendly work culture
Fostering a friendly work culture is really important. When your staff are all happy and used to being friendly with each other, it will be far more likely they will carry this through to their interactions with customers, which will help to create the right kind of customer service to turn one-off customers into regular.
Improve your training
Good customer service does not just happen by magic; you need to invest a lot of time and effort into training your employees to be able to handle queries and complaints, quickly, efficiently, and effectively, all without losing their temper or becoming flustered with customers.
New best practices are always evolving, so even if you trained your customer service gents upon hiring them, it is never a bad idea to offer periodic refresher training to ensure they are doing their best for your customers.
Go above and beyond
Give every customer a free gift with their order, expedite their deliveries, stay on the line as long as it takes to resolve an issue, and basically do everything you can to go above and beyond the call of duty. This will show customers that you really care and they will appreciate it.
Happy customers lead to bigger profits and more long-term success, so be sure to take these suggestions on board and do whatever you can to keep your customers happy!
Categories: Outside Contributors