As your company grows, so does your customer base, and it’s worth knowing as much about them as possible to better your company in the future.
Keeping the customers happy is a priority at all times, especially as it is their decisions that decide whether the venture sinks or swims. While the quality of your products is undoubtedly a central feature for influencing client reactions, it’s not the only vital factor.
There are more businesses out there than ever before, meaning that regardless of what you do, you’ll be competing for customers with lots of other companies.
Having your customers trust is one of the most important things for a successful and fruitful business. However, gaining that trust is a difficult feat as it can take years to build…
As every entrepreneur should already know, without the right customer service, a business can’t survive. While it’s important to get new customers, it’s those that keep coming back that make all the difference.
The importance of maintaining positive relationships with existing customers is a crucial element of long term success for businesses.
Fast, reliable, efficient, and effective customer service can be the difference between your company being a winner or loser in today’s highly competitive marketplace.
If you are running a photo retail store, I don’t have to tell you 2016 was a difficult year for photo retailers. If natural disasters killing camera production and supply wasn’t bad enough, we had Amazon adding same-day delivery to major markets—trying to compete directly with the instant gratification one gets from buying locally.
Simply put: all our customers were going out of business, our product was losing margin, and our competition was growing in number, capability, and size. I had to do something or my family’s 60-year-old business would also be done.